Privacy Policy
Last Updated: March 2026. We take your privacy seriously. Here is how we collect, use, and protect your information.
1. Information We Collect
When you purchase an eSIM from Axon, we collect necessary information to process your order and deliver your digital product. This includes your email address, WhatsApp number, and device model (to verify eSIM compatibility). We do not store your full credit card or direct bank details on our servers; payments are processed securely by our trusted partners (Safepay, Stripe, JazzCash, Easypaisa).
2. How We Use Your Information
We use your data solely for the following purposes:
- Delivering the eSIM QR code directly to your WhatsApp or Email.
- Providing customer support and technical assistance.
- Processing refunds according to our Refund Policy.
- Sending essential service updates or critical network alerts regarding your purchased plan.
3. Data Sharing
We never sell your personal data. We only share necessary information with our telecom carrier partners to provision your device on their network. These partners are strictly bound by global data protection standards (such as GDPR).
4. Security
We use industry-standard encryption protocols (SSL/TLS) to protect your data during transmission. Access to your personal information is strictly limited to authorized personnel who require it to perform their customer support duties.
5. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us at privacy@axonesim.com or reach out via our 24/7 WhatsApp support.