Support
Real people, ready to help.
Questions about an order, a refund or installing your eSIM? Message us on WhatsApp. We reply as fast as we can.
+92 328 5005056
Orders, installation help and refunds. A real person replies as fast as we can.
Start a chatsupportaxonesim@gmail.com
Best for receipts and anything you want in writing.
Send an emailOrder tracker
Live status with your Order ID
See whether your payment is verified and open your QR code once it’s ready.
Track an orderGet help faster: send us
Your Order ID
It starts with AXN- and is in your confirmation email and our WhatsApp message.
A screenshot
Of your Cellular / Mobile Data settings if the eSIM isn’t connecting.
Keep the eSIM
Don’t delete it. A deleted eSIM can’t be re-downloaded.
Quick answers
Before you message us
Delivery
How fast do I get my eSIM?
Our team verifies every payment by hand, then sends your QR code on WhatsApp and email within 6 hours.
I paid but haven’t received my QR yet.
Check the status with your Order ID on the order tracker, and look in your email’s spam folder. If it’s been more than 6 hours since you paid, message us on WhatsApp with your Order ID.
Where do I find my Order ID?
It starts with AXN- and appears on your order confirmation page, in your email and in our WhatsApp message. Lost it? Message us with the name and phone number you ordered with.
Refunds
Can I get a refund?
Yes, if your eSIM doesn’t activate on a carrier-unlocked, eSIM-compatible phone and we can’t fix it together, or if you haven’t scanned the QR code yet. The refund policy has the full details.
How do I ask for a refund?
Message us on WhatsApp with your Order ID and screenshots of your Cellular / Mobile Data settings. Please get in touch within 7 days of purchase.
My eSIM isn’t working. Should I delete it?
No. Keep it installed and message us first. A deleted eSIM can’t be re-downloaded or recovered, and we need it on your phone to help.
Installation
When should I install it?
Before you fly, while you’re on Wi-Fi. Validity starts when the eSIM first connects at your destination, not when you install it.
It’s installed but there’s no internet.
Turn on Data Roaming for the eSIM line, choose the eSIM as your mobile-data line, and set the APN to “plus”. Then switch Airplane mode on and off. The setup guide shows each step for iPhone and Android.
Will it work on my phone?
Dial *#06#. If you see an EID, your phone supports eSIM. It should also be PTA-approved, carrier-unlocked and not JV. See the device check.